Frequently Asked Questions

When will my order be despatched once I have placed my order?


I post orders out the day of, or the day after your order is placed.  So you place your order today and I will post it to you tomorrow at the latest.

All orders are sent out First Class postage via Royal Mail.  I always have proof of postage.

Most orders are received within a day or two!  Your order should have been delivered by Royal Mail within 5-7 days.    The majority of orders are received the day after despatch! 

Please contact me if it has not, to enable me to contact Royal Mail and trace it's whereabouts.


Can I Order by Mail?


Yes you can.  If you would like to send a cheque with a covering note of your order and address to send your order to.  Please make cheques payable to Pauline Adams/PPJ Banners (my formal business name, not my website name) and send to:

23 Woodland Road, Crynant, Neath, West Glamorgan SA10 8RF

What if I need to return my order?


If for any reason you wish to return your order.  Please email prior to returning.  Returns are accepted within 7 days of purchase and a refund made if required.  I do ask that it is returned as unworn and in the same condition as I despatched to you.

Thank you.




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